Usage Policies

Last Updated: October 20, 2025

1. Acceptance of Terms

By accessing or using the ADA Compliance Scanning Service (the "Service") provided by Bison Blu AI Labs ("Company," "we," "us," or "our"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

The Service provides automated accessibility scanning of websites using the axe-core open-source accessibility testing engine. The Service generates reports identifying potential accessibility issues based on Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

3. Important Limitations and Disclaimers

3.1 Automated Testing Limitations

YOU ACKNOWLEDGE AND AGREE THAT:

Automated testing tools, including axe-core, can only detect approximately 30-50% of accessibility issues. The remaining 50-70% of potential accessibility issues require manual testing by qualified accessibility experts.

The Service uses axe-core, an industry-standard open-source tool developed by Deque Systems. While axe-core is widely recognized and used by major technology companies, it has inherent limitations.

The Service does NOT guarantee that your website is ADA compliant, WCAG compliant, or compliant with any other accessibility standards or laws.

The Service does NOT guarantee that your website will be protected from accessibility-related lawsuits or legal claims.

A "passing" score or high compliance percentage does NOT mean your website is fully accessible or legally compliant.

3.2 Not Legal Advice

THE SERVICE DOES NOT PROVIDE LEGAL ADVICE. The reports generated by the Service are for informational purposes only and should not be construed as legal advice or legal compliance certification. You should consult with a qualified attorney regarding ADA compliance, accessibility laws, and legal obligations specific to your situation.

3.3 No Warranty of Accuracy

We make no representations or warranties regarding:

The accuracy, completeness, or reliability of scan results

The identification of all accessibility issues on your website

The appropriateness of remediation suggestions

The legal sufficiency of any accessibility improvements made based on Service reports

4. Service Limitations

4.1 Technical Limitations

The Service:

Scans publicly accessible pages only

Cannot test password-protected or authenticated areas without explicit configuration

Cannot test dynamic content that requires user interaction beyond page load

Cannot test mobile applications, PDFs, or non-web digital content unless specifically stated

May not detect issues requiring human judgment (e.g., whether alt text is meaningful)

Depends on third-party infrastructure which may experience downtime

4.2 Scanning Frequency

Scan frequency depends on your subscription tier:

Basic Plan: Weekly scans

Professional Plan: Daily scans

Enterprise Plan: On-demand and scheduled scans

We reserve the right to modify scan frequency, depth, or scope at any time with reasonable notice.

5. No Guarantee of Results

WE EXPLICITLY DISCLAIM ANY GUARANTEE, WARRANTY, OR REPRESENTATION THAT:

Your website will achieve any particular compliance score

Your website will pass any legal or regulatory accessibility requirements

Your website will be free from accessibility-related legal claims

The Service will prevent ADA lawsuits or demand letters

Remediation of identified issues will result in full accessibility compliance

6. Customer Responsibilities

You are solely responsible for:

Implementing accessibility improvements on your website

Conducting manual accessibility testing beyond automated scans

Ensuring your website complies with applicable laws and regulations

Consulting with qualified accessibility experts and legal counsel

Verifying that any changes made to your website based on scan results achieve intended accessibility improvements

Understanding that automated testing is only one component of a comprehensive accessibility program

7. Subscription and Payment Terms

7.1 Subscription Plans

Subscriptions are billed on a monthly or annual basis as selected during enrolment. All fees are stated in U.S. Dollars and exclude applicable taxes.

7.2 Payment Processing

Payments are processed through third-party payment processors. You agree to provide accurate and complete payment information and authorize us to charge your selected payment method.

7.3 Automatic Renewal

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription fee.

7.4 Fee Changes

We reserve the right to modify subscription fees with 30 days' notice. Continued use of the Service after fee changes constitutes acceptance of new fees.

8. Refund Policy

8.1 30-Day Money-Back Guarantee

New customers may request a full refund within 30 days of their initial subscription purchase if they are not satisfied with the Service. This guarantee applies only to first-time subscriptions and not to renewals.

8.2 Refund Exclusions

Refunds are NOT available for:

Renewal subscriptions (only initial purchases)

Annual subscriptions after 30 days from purchase date

Services already rendered beyond the 30-day window

Violations, legal claims, or lawsuits that occur during or after use of the Service

Dissatisfaction with scan results or compliance scores

Third-party payment processing fees (which are non-refundable)

8.3 Refund Process

To request a refund:

Provide your account email and reason for refund request

Refunds are processed within 10 business days to original payment method

Your account will be immediately canceled upon refund approval

8.4 Abuse Prevention

We reserve the right to deny refund requests if we detect abuse, including but not limited to: repeated subscription/cancellation patterns, fraudulent refund claims, or use of the Service in bad faith.

9. Cancellation

9.1 Customer Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused time in the current billing period except as specified in Section 8.1.

9.2 Company Cancellation

We reserve the right to suspend or terminate your account if:

You violate these Terms

Your payment method fails

You engage in abusive, fraudulent, or illegal activity

We discontinue the Service (with 60 days' notice)

10. Intellectual Property

10.1 Service Ownership

The Service, including all software, algorithms, reports, branding, and content, is owned by us or our licensors and is protected by intellectual property laws.

10.2 Your Data

You retain all rights to your website content. We claim no ownership over your website or content. Scan results and reports generated for your websites are licensed to you for your use.

10.3 Usage License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service and generated reports for your internal business purposes only.

11. Data Collection and Privacy

Our collection, use, and protection of your data is governed by our Privacy Policy (Section II below). By using the Service, you consent to such collection and use.

12. Limitation of Liability

12.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12.2 Excluded Damages

WE SHALL NOT BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages

Lost profits, revenue, data, or business opportunities

Accessibility-related lawsuits, legal claims, or settlements

Costs of manual accessibility testing or remediation

Damages resulting from your reliance on scan results

Damages caused by third-party services or infrastructure

Any damages exceeding the amount stated in Section 12.1

12.3 Basis of Bargain

You acknowledge that we have set our prices and entered into these Terms in reliance upon the limitations of liability set forth herein, which allocate the risk between us and form a basis of the bargain between the parties.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

Your use of the Service

Your website content or accessibility

Your violation of these Terms

Your violation of any law or regulation

Any accessibility-related legal claim against you

Your reliance on Service reports or recommendations

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability, fitness for a particular purpose, or non-infringement

That the Service will be uninterrupted, secure, or error-free

That scan results will be accurate, complete, or reliable

That defects will be corrected

That the Service or servers are free from harmful components

YOU USE THE SERVICE AT YOUR OWN RISK.

15. Third-Party Services

The Service relies on third-party technologies, including:

axe-core (open-source, developed by Deque Systems)

Hosting infrastructure

Payment processing services

We are not responsible for the performance, reliability, or changes to third-party services.

16. Modifications to Terms

We may modify these Terms at any time by posting updated Terms on our website. Changes take effect immediately upon posting for new users, and upon the next renewal date for existing subscribers. Continued use of the Service after changes constitutes acceptance of modified Terms.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms are governed by the laws of the State of [Your State], United States, without regard to conflict of law principles.

17.2 Arbitration

Any dispute arising from these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration shall take place in [Your County, State].

17.3 Class Action Waiver

YOU AGREE THAT DISPUTES MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION. You waive the right to participate in any class action or representative proceeding.

17.4 Exceptions

Either party may seek injunctive relief in court for intellectual property infringement or violation of confidentiality obligations.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect, and an enforceable term will be substituted that reflects our intent as closely as possible.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

20. Contact Information

For questions about these Terms, contact us at:

Bison Blu AI Labs
info@bisonblu.com
Apex House, Thomas Street, Trethomas, Caerphilly, CF83 8DP
WhatsApp: +971 55 958 5246

Effective Date: October 20, 2025

This Privacy Policy describes how Bison Blu AI Labs ("we," "us," or "our") collects, uses, and shares information when you use our ADA Compliance Scanning Service (the "Service").

1. Information We Collect

1.1 Account Information

Name and email address

Company name and business information

Payment information (processed by third-party payment processors)

1.2 Website Information

URLs of websites you submit for scanning

Website HTML content (temporarily, during scan processing)

Scan results and accessibility data

Historical scan data and compliance trends

1.3 Usage Information

Log data (IP address, browser type, device information)

Service usage patterns and feature utilization

Time and date of access

Referring URLs

1.4 Communications

Support tickets and correspondence

Feedback and survey responses

2. How We Use Your Information

We use collected information to:

Provide and improve the Service

Process scans and generate accessibility reports

Send scan results and notifications

Process payments and manage subscriptions

Provide customer support

Communicate service updates and changes

Detect and prevent fraud or abuse

Comply with legal obligations

Aggregate data for analytics (anonymized)

3. Information Sharing

3.1 We Do NOT Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Service Providers

We share information with trusted third-party service providers who assist us:

Payment processors (for billing)

Hosting and infrastructure providers

Email service providers

Analytics services (using anonymized data)

These providers are contractually obligated to protect your information and use it only for providing services to us.

3.3 Legal Compliance

We may disclose information when required by law, legal process, or to:

Comply with subpoenas, court orders, or legal obligations

Protect our rights, property, or safety

Prevent fraud or security threats

Enforce our Terms of Service

3.4 Business Transfers

If we are acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Security

We implement reasonable security measures to protect your information, including:

Encryption of data in transit (TLS/SSL)

Encrypted storage of sensitive data

Access controls and authentication requirements

Regular security assessments

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

5. Data Retention

We retain your information:

Account information: Until account deletion or 90 days after account inactivity

Scan results: As long as you maintain an active subscription, plus 90 days after cancellation

Payment information: As required for tax and legal compliance (typically 7 years)

Communications: As long as necessary for business and legal purposes

You may request deletion of your data by contacting us at [email address].

6. Your Rights

Depending on your location, you may have the right to:

Access your personal information

Correct inaccurate information

Delete your information (subject to legal retention requirements)

Object to or restrict certain processing

Data portability

Withdraw consent

To exercise these rights, contact us at [email address].

7. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected

Right to know if personal information is sold or disclosed

Right to opt-out of sale of personal information (we do not sell information)

Right to deletion

Right to non-discrimination for exercising CCPA rights

8. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect information from children under 18. If we become aware of such collection, we will delete the information promptly.

9. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using the Service, you consent to such transfers.

10. Cookies and Tracking

We use cookies and similar technologies to:

Maintain your logged-in session

Remember your preferences

Analyze Service usage (via analytics tools)

You can control cookies through your browser settings, but disabling cookies may limit Service functionality.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or prominent notice on our website. Continued use after changes constitutes acceptance.

13. Contact Us

For privacy-related questions or requests:

Bison Blu AI Labs
Privacy Officer
info@bisonblu.com
Apex House, Thomas Street, Trethomas, Caerphilly, CF83 8DP

REFUND POLICY (Detailed)

Last Updated: October 20, 2025

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new customers who are not satisfied with the Service.

1.1 Eligibility

Available only for first-time subscriptions

Must be requested within 30 calendar days of initial purchase date

Applies to both monthly and annual plans

One guarantee per customer (based on email address and payment method)

1.2 How to Request

Email [support email] with subject line "Refund Request"

Include your account email address

Briefly explain your reason for requesting a refund (optional but helpful)

We will respond within 2 business days

1.3 Processing Time

Approved refunds are processed within 10 business days

Refunds are issued to the original payment method

Bank processing times may add 5-7 additional business days

2. What Is NOT Refundable

2.1 Renewal Subscriptions

The 30-day guarantee applies ONLY to your initial purchase. Subscription renewals (automatic or manual) are not eligible for refunds.

Example:

✅ You subscribe on January 1 → Refund available until January 31

❌ Your subscription renews on February 1 → No refund available for February charge

2.2 After 30 Days

Once 30 days have passed from your initial purchase date, no refunds will be issued for any reason, including:

Dissatisfaction with Service features

Low compliance scores or unexpected results

Technical difficulties (we will work to resolve these)

Change of business needs

Accessibility lawsuits or legal issues

2.3 Partial Month Refunds

We do not provide pro-rated refunds for partial months of service. If you cancel mid-month, you retain access until the end of your current billing period, but no refund is issued.

2.4 Payment Processing Fees

Third-party payment processing fees (typically 2.9% + $0.30 per transaction) are non-refundable and may be deducted from your refund amount at our discretion.

3. Cancellation vs. Refund

Important Distinction:

Cancellation means your subscription will not renew, but you keep access until the current period ends (no refund)

Refund means we return your money and immediately terminate your access (only available within 30-day guarantee period)

4. Special Circumstances

4.1 Service Outages

If the Service experiences extended downtime due to our fault:

Outages under 24 hours: No refund, service period extended

Outages 24-72 hours: Pro-rated credit to your account

Outages over 72 hours: Eligible for pro-rated refund upon request

4.2 Billing Errors

If you are charged incorrectly due to our error, we will refund the incorrect charge regardless of the 30-day window.

4.3 Fraudulent Charges

If you report unauthorized charges, we will investigate and refund if fraud is confirmed.

5. Refund Abuse Prevention

We reserve the right to deny refund requests if we detect:

Multiple subscriptions and refund requests from the same individual

Using the Service extensively before requesting a refund (e.g., hundreds of scans)

Patterns suggesting abuse of the refund policy

Providing false information in refund requests

6. Account Status After Refund

Upon refund approval:

Your account is immediately canceled

All scan data and reports are deleted within 90 days

You cannot reactivate the same account

You may create a new account but will not be eligible for the 30-day guarantee again

7. Disputes

If you disagree with a refund decision:

Reply to the refund decision email with additional information

We will conduct a secondary review within 5 business days

Our final decision is binding

You may dispute charges with your payment provider according to their policies

8. Legal Disclaimer

REFUNDS DO NOT CONSTITUTE:

Admission of Service deficiency or failure

Liability for any damages, legal claims, or accessibility issues

Waiver of any terms in our Terms of Service

Guarantee of future refund eligibility

9. Tax Implications

Refunds are issued in the gross amount you paid. You are responsible for handling any tax implications of refunded payments with your tax advisor.

10. Contact for Refund Requests

Email: [support email]
Subject Line: "Refund Request"
Response Time: Within 2 business days

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE, PRIVACY POLICY, AND REFUND POLICY.